1-800-826-2909 · Mon–Fri 8:00AM–5:00PMCustomer portal (coming soon)

Customer portal · Coming soon

Your TBM account, online.

A new customer portal for TBM customers is on the way. Here’s a preview of what it’s being designed to do.

Preview · Screens shown are a preview and may change. Sample data only.

What you’ll be able to do

Live technician trackingSee your technician’s approximate location, ETA and visit progress, and call or text the TBM office.
Systems & zone listsView each system and its zone list, and print or export the list.
Zone name change requestsAsk for zone name or location changes. TBM reviews every request before anything changes.
Request service onlinePick the site and system, describe the problem and choose how urgent it is. TBM confirms by phone or email.
Ticket historyCurrent and past service, inspection and install tickets, with visits and updates from TBM.
Multiple sitesSwitch between your locations in one account.

Coming soon: placing a system on test from the portal is planned, but it isn’t available yet. For now, call TBM to place a system on test.

Preview screens

Screens shown are a preview and may change. Names, numbers and addresses are fictional sample data.

TBM customer portal preview: live technician tracking on a map with ETA and visit progress, on a laptop and a phone
Live technician tracking
TBM customer portal preview: fire alarm zone list with system details
Systems & zone lists
TBM customer portal preview: online service request form on a laptop and a phone
Request service online
TBM customer portal preview: ticket list with visit details and technician updates
Ticket history
TBM customer portal preview: planned place-system-on-test screens, coming soon
Place a system on test (coming soon, not available yet)

Let’s plan your coverage

Questions about the portal?

Call 1-800-826-2909 or email support@tbmsecurity.com. Until the portal launches, request service by phone or email.

Request a QuoteCall 1-800-826-2909