FAQ
Frequently asked questions.
Quick answers about TBM, our systems, monitoring, service and careers.
General
Who is TBM Fire & Security?
TBM Services Inc., doing business as TBM Fire & Security, is a family-owned, locally operated fire protection and security company in Redlands, California, serving businesses since 1979. CSLB #711543 (B, C-10).
What area do you serve?
Southern California: San Bernardino, Riverside, Los Angeles, Orange, San Diego, Ventura, Santa Barbara and Imperial counties, from our office in Redlands. See Service area.
Who do you work with?
We focus on commercial and institutional clients, with custom security systems, 24/7 professional monitoring and fire safety code compliance.
How do I get a quote?
Send a quote request or call 1-800-826-2909. We’ll follow up to learn about your site, then send you a quote.
What brands do you install?
Fire-Lite, Silent Knight, Napco, Bosch, Potter, Honeywell, Qolsys, DSC, 2GIG, GE, Interlogix, Alarm.com, HID and Uniview.
Fire alarm
Do you install, service and inspect fire alarm systems?
Yes. TBM designs, installs, services and inspects commercial fire alarm systems. Fire alarm brands we install: Fire-Lite, Silent Knight, Napco, Bosch, Potter and Honeywell.
How often are inspections done?
TBM offers inspections on schedules from monthly to annual, depending on code and system requirements.
Our fire alarm still uses phone lines. What are the options?
A communicator such as the Alarm.com Fire Communicator can send signals over broadband and LTE instead. See Communicators.
Security and video
Are you an Alarm.com dealer?
Yes. TBM Fire & Security is an Alarm.com Authorized Dealer. Video, access control, intrusion and fire signals can share one Alarm.com account.
Which security brands do you install?
Intrusion: Qolsys, DSC, 2GIG, GE, Interlogix and Alarm.com. Access control: Alarm.com and HID. Video: Alarm.com and Uniview.
Can I check my cameras and alarm from my phone?
Yes. With compatible equipment and an Alarm.com service plan, you can view video, arm and disarm, and get alerts in the Alarm.com app.
Monitoring
Who monitors my system?
TBM partners with National Monitoring Center (NMC), a UL-listed central station, for 24/7 monitoring. See Monitoring.
Is monitoring included with installation?
Monitoring is a separate service, and what’s included depends on your plan.
I’m with another provider. Can I switch to TBM?
Call us and we’ll review your existing system and explain your options.
Service and support
How do I request service?
Call 1-800-826-2909, Monday–Friday, 8:00AM–5:00PM, or email support@tbmsecurity.com. After hours, calls to 1-800-826-2909 are answered by our answering service, and messages are passed to our team.
Is there a portal for existing customers?
A new TBM customer portal is coming soon. See the customer portal preview.
How do I reach TBM by email?
Email support@tbmsecurity.com.
Careers
Are you hiring?
TBM is always looking for experienced technicians who want to learn all four trades and stay local. See Careers.
How do I apply?
Email support@tbmsecurity.com with the subject “Careers”, or call 1-800-826-2909.
Let’s plan your coverage
Still have a question?
Call us during business hours or send a quote request.